Refund and Returns Policy for Tivis.xyz

 

At Tivis.xyz, we are dedicated to providing high-quality multifunctional sofas designed for small apartments. We understand that purchasing furniture is a significant decision, and your satisfaction is our top priority. Below is our Refund and Returns Policy to ensure a smooth and hassle-free experience.

1. Return Eligibility

You may return any unused and unopened items within 30 days of receiving your order. To qualify for a refund or exchange, products must be in their original packaging and in new condition.

2. How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email or phone to request a return authorization.
    • Email: info@tivis.xyz
    • Phone: (505) 534-0385
  2. Prepare Your Item: Securely package the item you wish to return, including all original materials and packaging.
  3. Return Shipping: You will be responsible for the return shipping costs unless the return is due to our error (e.g., if you received the wrong item).

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that shipping costs are non-refundable.

4. Exchanges

If you would like to exchange your multifunctional sofa for a different item or size, please contact us to facilitate the exchange process. The same return guidelines will apply.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue, which may include a replacement or a full refund.

6. Customer Support

For any questions or concerns regarding our Refund and Returns Policy, please feel free to contact us:

  • Address: 100 Roxanna Dr, West Monroe, LA 71291, USA
  • Phone: (505) 534-0385
  • Email: info@tivis.xyz

Thank you for choosing Tivis.xyz for your multifunctional sofa needs! We appreciate your trust in us and are committed to ensuring your satisfaction with every purchase.